Refund Policy

Last updated: January 2026

1. Digital Goods — No Refunds

All products sold by Kaly Digital are digital goods delivered instantly upon payment confirmation. Because access to the purchased content is provided immediately, we do not offer refunds as a general policy.

2. Exception: Technical Failure

We understand that technical issues can occur. If you experience a verifiable technical failure that prevents you from accessing your purchased content — and we are unable to resolve the issue — you may be eligible for a full refund.

To request a refund under this exception:

• Contact us within 14 days of your purchase date
• Email [email protected] with your order details and a description of the technical issue
• Our team will investigate and respond within 3 business days

3. Refund Process

Approved refunds are processed via your original PayPal payment method. Please allow 5–10 business days for the refund to appear in your account after approval.

4. Non-Refundable Situations

• Change of mind after purchase
• Failure to download or access content within a reasonable timeframe when no technical issue exists
• Incompatibility with your personal device (content is provided in standard, widely-supported formats)

5. Contact

For refund requests or questions, please contact us at [email protected].